faq's

1. Where do you ship?

We ship anywhere in Canada.

2. How do you ship orders?

We use Canada Post and offer two options:

Regular Mail – the most affordable option.
Expedited Parcel – faster and comes with tracking.

3. Do you offer free shipping?

Not by mail, but you can pick up your order for free from our studio in Edmonton (see below!).

4. How long does shipping take?

Regular Mail: About 5–10 business days
Expedited Parcel: Around 2–5 business days

These are estimates — weather and holidays can sometimes slow things down a bit.

5. Can I track my order?

Yes — but only if you pick Expedited Parcel at checkout. Regular mail doesn’t come with tracking.

6. Can I pick up my order instead?

Absolutely! Pick-up is free from our studio in Oliver area - Downtown, Edmonton, Alberta.

Just choose the local pick-up option at checkout and we’ll email you to arrange a time. The location is not open to the public and will be provided to you when your time is confirmed.

7. When will my order ship?

We usually ship orders within 2–4 business days.

If it’s a custom or made-to-order item, it might take a bit longer — we will include an estimated date that you will receive the first/final proof, when we provide a quote for custom pieces.

8. What if my order is delayed or goes missing?

If you picked Expedited Parcel, we can help track it down.

If you chose Regular Mail, there’s no tracking, so we can’t guarantee delivery times. That said, Canada Post is usually pretty reliable!

9. Can I update my shipping address after ordering?

Yes — but let us know right away! Email us at numberedobjects@gmail.com and we’ll do our best to catch it before it ships.

10. What if I don't like my order or change my mind?

Unfortunately, refunds or returns are not available.

Still have questions? No problem — just reach out to us and we’ll get back to you soon!